This page details our customer terms and conditions.
The Seaside Florist 13 Churchill Avenue, Dawlish, Devon, EX7 9SB Tel: 01626 903233 Email: please use the contact form
Making a purchase could not be easier. Browse our shop online and add any bouquets or gifts you wish to buy to your shopping cart. When you have finished your selection, click on the ‘Checkout’ button and you will be asked for the details we need to complete the order.
We accept most debit and credit card payments, including Visa, Mastercard, Apple Pay and Google Pay. You may also send and pay for flowers over the phone by calling us.
If you are shopping from outside the UK, place your order as normal and your card provider will convert the transaction to your local currency.
Cancellation: Orders that are cancelled online or via the phone may be subject to a cancellation fee.
When confirmation of order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We indicate acceptance of your order (and therefore a contract) when payment has been processed.
We include this term to protect us if a mistake has been made in pricing, goods have been inadvertently under-priced, or we are no longer able to supply a particular product for any reason. In the case of a change of price, we will contact you first to ensure that the price is acceptable.
Orders received before 1pm (UK time) may be delivered on the same day if required.
Orders with a specified delivery date will be delivered on that day (note: orders must be received before the same day cut-off time shown above).
Orders placed to be delivered on a public holiday will be delivered the next working day.
Online deliveries can only be in the UK. To send flowers overseas, please telephone.
No timed deliveries — except for funeral tributes and weddings.
Please telephone if you have an emergency order.
If you require specific flowers, please telephone at least 24 hours before delivery is required.
Orders are delivered once. If the recipient is not home, the flowers/plant are returned to the shop and a delivery note is left informing them that delivery has been attempted and to collect from the shop.
If a neighbour is home, we may leave the flowers/plant with them if they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers/plant, a new delivery date will be arranged with the recipient at The Seaside Florist’s earliest convenience.
The Seaside Florist are not responsible for theft or damage of flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times.
Tax: Orders are inclusive of 20% VAT.
Credit Card Security: When an order is placed on our website, credit card numbers are encrypted using 256-bit encryption. They are only decrypted after they reach our systems and are not held in clear text on any website.
Guarantee: We guarantee your complete satisfaction.
Refunds may occasionally be given at the discretion of management. Due to the perishable nature of our products, you are advised to make any complaint within 1 working day of delivery. We endeavour to reach an agreement with the recipient for either a replacement or a refund depending upon the nature of the complaint.
Orders that are cancelled online or via the phone may be subject to a cancellation fee.
You can view our Privacy Policy online here: Privacy Policy
Flower Subscription Service In and Around Dawlish